To receive quick and accurate service when your air conditioner breaks down, remember the phone number of the Samsung Air Conditioner Service Center. Check it out below:
Samsung Electronics Customer Center website
Samsung Air Conditioner Service Center Phone Number
Main phone number: 1588-3366
Customer service center phone number for other inquiries: 02-541-3000 / 080-022-3000
Consultation hours: Weekdays 9:00 – 18:00, Saturdays 9:00 – 13:00
Additionally, Samsung Air Conditioner After Service Center provides various consultation methods for the convenience of customers.
Consultation method
Telephone consultation: You can receive telephone consultation by calling the main phone number, 1588-3366.
Email consultation: Email consultation is available on the Samsung Electronics Customer Center website.
Remote consultation: Our customer center provides support to diagnose and resolve problems remotely.
Sign language counseling: We provide sign language counseling services for the hearing impaired.
Telephone consultation reservation: For convenient consultation, you can also make a reservation for a telephone consultation.
Samsung Electronics Customer Center website
Air conditioner after-sales service service information
Don’t know what to do when your Samsung air conditioner breaks down? Check out the frequently encountered problems and solutions below.
Frequently asked Samsung air conditioner problems
A weak cold wind blows out.
It smells like mold.
No water comes out.
It doesn’t turn on with the remote control.
The power turns off during use.
The wings don’t open or close properly.
If you are experiencing any of the above problems, please contact the Samsung Air Conditioner after-sales service center for assistance.
Air conditioning service reservation
If you want to receive service at your home when your air conditioner breaks down, you must make a reservation for service. Here’s how to make a reservation:
How to book a business trip service
Visit the Samsung Electronics Service website.
After logging in, go to the reservation page.
Enter the air conditioner model name, building type, outdoor unit location, and fault symptoms/requests.
Check and select available reservation dates and times.
Also, let’s find out about the on-site service fees.
Business trip service fee
Business trip cost during weekday business hours (18:00): KRW 20,000
Travel expenses outside of weekday business hours and on Saturdays: KRW 26,000
Parts and repair costs will be determined after an engineer visit.
Additional information
Air conditioner relocation/reinstallation, removal, and cleaning services can be reserved through the Samsung Care Plus Call Center (Customer Center).
A travel fee will be charged when an air conditioner service technician visits, and a service fee may be charged in case of a breakdown due to negligence.
In some regions, use of after-sales service services such as welding and refrigerant charging may be restricted, so please inquire in advance.
Business trip service fee table
travel time
Business trip expenses
note
Within weekday business hours (18:00)
20,000 won
Additional repair and parts costs may occur
Outside of weekday business hours, Saturdays, etc.
26,000 won
Additional repair and parts costs may occur
Solve your broken air conditioner problem now and enjoy a comfortable environment. Samsung Air Conditioner After Service Center is always ready for your convenience.