Let’s take a look at KT Skylife Customer Center phone number guide online consultation, AS application, and installation site change. If you visit the official Sky Life website, you can use various services. You can use the Direct Shop, Product Service, Benefits and Events, Customer Support, and My SKY menu. Let’s take a closer look at the post.
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KT Skylife Customer Center
Skylife Customer Center
Visit the Sky Life Customer Center to use the following menu. Inquiries (frequently visited questions, online consultation), failure diagnosis and AS application (AS self -diagnosis, application, TV service remote support, installation change application), service guidance (service guide, self -opening, kids care setting Discounts, payment methods, required documents, store guides, user damage prevention guides, etc.).
Skylife-Customer Center
Skylife Customer Center phone number
Category phone number usage time
Sky Life Customer Center 1588-3002 (Paid)
080-001-3002 (free)
Mobile phone subscribed to Skylife: 114 (Free) Wired: 9 am on weekdays to 6 pm
Saturday 9 am -1 pm
※ Fault AS Inquiry: 9 am to 10 pm
(Weekdays/Saturday/Holiday)
Wireless: Weekdays 9 am -6pm
※ Date/Lost Stop: 9 am -10 pm
(Weekdays/Saturday/Holiday)
Sign up 1588-9944
Self -diagnostic service
1. Never TV signal
※ When the satellite signal does not enter the receiver
-Signal disorders caused by climate (heavy snow, typhoon, heavy rain, etc.)
-The temporary disorder and defect of the receiver
Turn off the power switch behind the set -top box and turn it on again.
Unplug the set -top box HDMI line and plug it again.
Please make sure that the external input of TV has been done.
If you have the same symptoms in the above three things: Customer Center (1588-3002)
2. TV channel, video
※ I ordered Sky Choice, but I can’t watch it.
If an order is not available or a password is set
Please check if the channel number you ordered is correct
Please check if the screening time is correct
When you set your password, enter your configuration password in the password input window.
※ There is no signal on the TV screen.
1. When the receiver power is turned on, or when it is not an external input connected to KT SkyLife
2. Poor HDMI cable
3. If the receiver is turned off, the receiver is defective
① Check if the receiver is turned on.
② Please check the Skylife external input (or HDMI) on the TV screen.
-To press the external input button in the remote control, the window will be converted to an external input.
-Please press the external input button until the TV comes out.
③ Even after the power is replayed, please request AS if it is the same symptom.
3. TV voice
※ The voice is getting bigger and then getting smaller
If there is a channel company program problem
-If the TV volume itself is small (TV defects)
-In the case of the receiver failure
① Check for some channels and all channels.
② If the receiver power is turned off, convert it to a normal wired and check the voice status. If you have the same symptoms, you must contact the TV manufacturer in a bad TV condition.
③ If the power is replayed, please accept AS for the same symptom.
※ The voice does not break or come out
When the cable connection is wrong
-Pronation of HDMI cable
-The receiver failure
-When Dolby is set
① Check if the HDMI cable is properly connected to the TV or not.
② If you do not have a specific channel voice, please release Dolby.
How to release Dolbi: User Menu> System Settings and Functions> Advanced Settings> A/V Settings> Dolbi
Dolby release menus may vary by receiving.
③ For the same symptoms, please request an AS reception.
4. TV set -top box
※ There is an error message on the screen
In the case of receiver journal disorders and signal receipt errors
① Turn off the power switch behind the set -top box and turn it on.
② After the above measures, please do a remote diagnosis for the same symptom.
Remote diagnosis method: Homepage (app) TV service remote support menu> Set -top box initialization
※ The signal is weak and it is not received
If the satellite signal does not come in to the receiver
-Signal disorders caused by climate (heavy snow, heavy rain, typhoon)
-The receiver temporary disorder and defective
① Turn off the power switch on the set -top box and turn it on.
② After the replay of the power source, please request the AS for the same symptom.
※ I don’t know how to connect the receiver
How to connect cable lines
① Connect HDMI cable to TV and set -top boxes.
② Plug the power adapter into the code and plug the connection line on the back of the set -top box.
③ Plug the coaxial cable into the antenna line.
④ If you are using the Internet, plug the Internet LAN line on the back of the set -top box.
※ After not watching TV for a long time, I can’t watch TV.
If a temporary disorder and signal receipt error of the receiver occurs
① Turn off the power switch behind the set -top box and turn it on.
② After the above measures, please do a remote diagnosis for the same symptom.
Remote diagnostic method: Homepage (application)> TV service remote support> Set -top box initialization
※ After dismissal/pause, it is not watched TV.
Please apply the same as above.
※ The receiving card error message floats and I can’t watch TV.
If S/C recognition is not recognized in the receiver
-The paired receiver number and S/C number are inconsistent.
-The receiver temporary signal receipt disorder
① Turn off the power switch behind the set -top box and turn it on.
② After the above measures, please do a remote diagnosis for the same symptom.
Remote diagnostic method: Homepage (application)> TV service remote support> Set -top box initialization
5. TV remote control
※ When the power or number button does not work
If the battery life is reached
① Please check if the light comes in when you press the remote control button
② Please replace the battery
③ After replacing the battery, please request an AS for the same symptoms.
※ If you cannot watch adult channels
If the password is not set
If the viewing restriction is set
① In the case of password setting, enter the password set in the password input window.
② Press the remote control user menu to make sure that the limited channel, tenderloin channel, and viewing age restrictions are set.
③ Check that it is not a youth protection time (6 pm to 10 pm)
※ If the TV is turned on/turned on with the remote control,
If the remote control is not set or it is released automatically
① Press the remote control TV power and OK button at the same time at the same time
② When a red fire comes in the remote control lamp, slowly press the channel (^) number to the TV screen.
③ When the TV screen is turned off, press the OK button
You can check the rear cover to check the TV power supply by remote control.
6. Internet
※ It is not connected to the peripheral device WiFi (WiFi)
-Wireless Internet password error occurs
① Find the wireless LAN name in the wireless Wi -Fi setting after accessing the device
② After re -entering the Wi -Fi password on the back of the router,
-Poor connection of the modem and shared steamer
① Connect the modem and the router line
When using only modem: Power, computer, coaxial cable connection check
When using modem and router: Modem -power -power, coaxial cable, Internet wire connection status and router -computer and power connection status check
② Modem> Router> Reset in the order of PC
If the modem or router is not installed, only the PC will be reset.
③ After reset, for the same symptoms, request an AS application
※ The internet is not connected to
-Brawned Internet LAN
① Please check the modem and router lamp status
Check that all lamps on the front of the modem are on fire (Link lamps are forgot)
Check that the router’s front power lamp is on fire.
② Connect the PC and the Internet LAN
③ Modem> Router> PC in the order of PC
④ In the case of the same symptom after reset, an AS reception request is made.
-If there is no modem signal (the lamp is not light)
① Connect the modem power line and the router line
② In the case of the same symptoms after the reenactment of the line, the AS request is requested.
-If you do not set LAN card
① Check if the LAN card driver is installed on the PC
② If not installed, check the Internet after installing the LAN card driver.
So far, we have learned about KT Skylife Customer Center phone number guide online consultation, AS application, and installation place change.