Let’s learn about the Consumer Complaint Center phone number and how to report it. What should I do as a consumer when my rights are violated or I am exposed to unfair transactions? The Consumer Complaint Center is a place that resolves consumer problems quickly and professionally. The Consumer Complaint Center is a single representative telephone service operated by integrating the Korea Consumer Agency, the Consumer Protection Center, and local government counseling centers. If you report to the Consumer Complaint Center, the Korea Consumer Agency will proceed with procedures such as arbitration, mediation, and litigation to provide relief to consumers.
How to report to the Consumer Complaint Center
There are two main ways to report to the Consumer Complaint Center. One is phone counseling and the other is internet counseling. For phone consultation, call **1372** without an area code. Usage hours are from 9:00 am to 6:00 pm on weekdays, and regular call rates apply. Internet consultation is available at [Consumer Complaint Center website](https://www.ccn.go.kr). The service is available 24 hours a day, and all you have to do is fill out and submit the consultation application form.
When reporting, you must prepare the following:
– Personal information such as the reporter’s name, contact information, and address
– Business information such as the defendant’s name, representative name, contact information, address, etc.
– Specific facts such as transaction details, transaction date and time, transaction location, transaction amount, etc.
– Dispute details, including damage, demands, and evidence
After reporting, the Consumer Complaint Center will notify you of the progress via text message or email. A consultation response will be provided within 3 days, and the damage relief process will be completed within 30 days.
The Consumer Complaint Center strives to protect the rights and interests of consumers and resolve problems. If you have been wronged as a consumer, do not hesitate to report it to the Consumer Complaint Center.
The Consumer Complaint Center is a public institution that protects the rights and interests of consumers and allows them to report unfair products or services. The Consumer Complaint Center was established in accordance with the Consumer Protection Act and has 16 regional headquarters and 8 regional offices across the country. The Consumer Complaint Center performs the following tasks:
– We receive and investigate consumer reports and impose corrective measures or fines for unfair products or services.
– We disclose cases of violations of consumers’ rights and interests, and encourage consumers’ self-directed consumption behavior through consumer education and promotion.
– We operate the Consumer Dispute Mediation Committee and receive and mediate consumer dispute mediation applications.
– Research consumer protection-related laws and submit bills or policy recommendations to the government or National Assembly.