Nowadays, so many people are using cards as a payment method that there is no one who doesn’t use them. When you use a credit or check card like this, you will inevitably lose it or cancel it. In this case, you must immediately cancel the card or report the loss to the customer center. You can also receive consultation through the customer center for various card-related inquiries.
BC Card users can receive various services, including major card-related services, card cancellation, and loss reports, through the BC Card Customer Center.
Please use the shortcut below to quickly and easily check the BC Card customer service number.
BC Card Customer Center ARS
Representative 1566-4000 / 1588-4000
Overseas 02-950-8600
BC Card-related services can be processed through the website and ARS. You can process card-related services on the website, but since the procedures such as logging in and authenticating yourself are not easy, you can process them more quickly through the customer center ARS.
BC Card’s representative ARS number is 1566-4000/1588-4000.
You can connect to ARS by pressing it after connecting the call. Consultation hours include loss reporting and cancellation, and voice phishing damage reporting services that operate 24 hours a day, 365 days a year. Comprehensive consultations are only available from 9 a.m. to 6 p.m. on weekdays.
BC Card Comprehensive Consultation Major ARS provides the following services.
BC Card ARS short code
no. 1
Individual member number 2
Sole Proprietor & Corporation No. 3
franchisee
Number 4
Gift cards, various prepaid cards and
Consultation regarding website and app 5 times
Simple inquiry non-member consultation number 6
Number 7
Number 8
Cancellation of lost card
number 9
Check usage level,
Payment amount inquiry, etc.
Frequently used menus
*button
Listen again 0 times
Agent connection #button
Go to previous step
For more detailed information, please refer to the link below.
1st individual member
After connecting to ARS by pressing Customer Center, individual members can use the services below by pressing 1. After pressing 1, move to the next service using the keypad number.
service information
1 Usage limit/payment amount/usage details information
1) Check usage limit and apply for increase consent
2) Check payment amount and resend statement
3) Information on usage details
2 Apply for short-term card loan
→ Check available short-term card loan balance
1) Apply for short-term card replacement
2) Confirm short-term card loan application
3) Check the balance of short-term card loans from other banks
3 Withdrawal and payment related system report
→ Connect to certified bank customer center
→ Connect with a BC counselor
4 points
1) Request for free gift
2) Cancellation of free gift application and confirmation of delivery
3) Apply for cashback
4) Top point information
5) Korean Air mileage point conversion
5 Inquiry on reason for transaction suspension and cancellation of dormant suspension card
6 Approval text message service and credit information protection service
1) Approval text message service
2) Credit Information Protection Service (BCIC)
7 Sending data for comprehensive income tax and value-added tax reporting
8 Cancel BC Instant Card
9 Other BC card authentication
More detailed service information for individual members can be found at the link below.
No. 2 Individual business/corporate member
After connecting to ARS by pressing Customer Center, you can use services related to individual business and corporate members by pressing 2. After pressing 2, move to the next service using the keypad number.
service information
– Individual business & corporation
(User or General Manager or Personal Corporate Card
1 Limit inquiry
2 Payment amount → Counselor connection
3 Proof of sales statement
4 Approval text message service
5 Sending materials for comprehensive income tax and value-added tax reporting
6 Inquiry on the reason for transaction suspension
7 BC Instant Card Cancellation
9 Other BC card authentication
– Individual business & corporation
(Representative manager or personal corporate card)
1 Limit inquiry
2 Payment amount
→ Payment amount information
1) Check payment amount billed for other months
2) Resend usage fee statement
3 Proof of sales statement
4 Approval text message service
5 Sending data for comprehensive income tax and value-added tax reporting
6 Inquiry on the reason for transaction suspension
7 BC Instant Card Cancellation
9 Other BC card authentication
More detailed service information for corporate members can be found at the link below.
Number 3 Affiliate Store Member
After connecting to ARS by pressing Customer Center, you can use affiliated store member-related services. Press number 3 and move to the next service using the keypad number.
service information
1 Transaction approval
1) Card approval
2) Tax exemption approval
3) Top point approval
2 Cancel approval
→ Connect to a counselor
3 Check sales performance for tax reporting
1) Check sales performance and send fax
2) Check other monthly sales performance and send fax
4 Check deposit details
1) Fax payment details
2) Voice confirmation of deposit details
3) Apply for monthly regular mailing
5 Change affiliate information
1) Change information
2) Check information changes
3) Confirmation of new subscription
6 Check card member usage level and reason for transaction suspension
1) Limit inquiry
2) Inquiry on the reason for transaction suspension
7 Affiliate fee inquiry → Affiliate fee inquiry
8 Interest-free installment plan at affiliated stores → Information on interest-free installment plan
More detailed service information for affiliate members can be found at the link below.
4. Gift cards, various prepaid cards, website, and app-related consultations
After connecting to ARS by pressing Customer Center, you can use gift cards, various prepaid cards, and consultation services related to the website and apps. Press number 4 and move to the next service using the keypad number.
service information
1 gift card
1) Final transaction details
2) Balance and number of recharges possible
3) Application and cancellation of income deduction
4) Instructions for use
5) Check charging details
6) Apply for balance refund
2 gift certificates
1) Onnuri gift certificate
2) National tourism gift certificate
3 Consultation regarding website apps
1) Individual and corporate members
2) Affiliate store
3) Gift card
4) Non-member
4 School card
→ Connect to a counselor after authentication
5 eco money
→ Connect to a counselor after authentication
6 Olleh Best Card
→ Connect to a counselor after authentication
7 Other prepaid cards and mobile cards
→ Connect to a counselor after authentication
8 Register to use BC Barocard
More detailed related service information can be found at the link below.
No. 5 Simple inquiry non-member consultation
After connecting to ARS by pressing Customer Center, you can use non-member counseling services for simple inquiries. After pressing 5, move to the next service using the keypad number.
service information
Simple inquiry non-member consultation
→ Certification of individual, corporation, franchise, and member company branches
→ Connect to a counselor after authentication
→ Non-member
→ Connect to a counselor
More detailed related service information can be found at the link below.
Report loss of card ARS
Representative 1588-4515
To receive information on BC card loss reporting services, the main ARS number is 1588-4515. After connecting to ARS, you can inquire about the desired service by pressing the 13-digit resident registration number. To report the loss or acquisition of a foreigner or corporate card, you can receive guidance by clicking the asterisk (*) after connecting.
For more detailed loss reporting related service information, please refer to the link below.