Heungkuk Fire & Marine Insurance is an insurance company under Taekwang Group, and is the predecessor of Koryo Fire & Marine Insurance, which was established in 1948. After going through Ssangyong Fire & Marine Insurance and Heungkuk Ssangyong Fire & Marine Insurance, the company changed its name to the current Heungkuk Fire & Marine Insurance in March 2009. We sell general, automobile, and long-term insurance products.
This time, I would like to provide information about Heungkuk Fire & Marine Insurance’s customer center or call center ARS. The days with the highest call center call volume are weekends, the day after public holidays, and the first and last days of each month. If connection to a counselor is supported, you can quickly and easily receive service through the website’s Internet window. The visible ARS screen service is automatically provided when the Heungkuk Fire & Marine Insurance app or another app that includes the corresponding public program is installed.
First, let’s look at the ARS service available from 09:00 to 18:00 on weekdays. Number 1 is to report a car accident, Number 2 is to request emergency dispatch for a car breakdown, Number 3 is to inquire about new insurance subscription, Number 4 is to claim disease/injury insurance,
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Number 5 is long-term insurance consultation such as long-term insurance premium payment/change/cancellation, number 6 is automobile insurance consultation, number 7 is loan consultation, number 8 is automatic issuance of certificate, number 9 is issuance of insurance premium payment certificate for income deduction, and number 0 is connection to a counselor.
The ARS service available after 18:00 on weekdays and on weekends and public holidays is as shown in the picture above. Number 1 is for reporting a car accident, Number 2 is for requesting emergency dispatch for a car breakdown, Number 3 is for automatic issuance of a certificate, Number 4 is for self-service such as contract inquiry, and Number 0 is for issuance of insurance premium payment certificate for income deduction.
For landline calls, ARS usage fees are charged at the local call rate for both local and long distance calls. Cell phone or Internet calls are charged based on the rate plan subscribed to by the telecommunication company. Car accident registration, emergency dispatch, and automatic guidance services are provided 24 hours a day, 365 days a year. Other consultations and business processing are available from 09:00 to 18:00 on weekdays, and are not open on Saturdays, Sundays, and public holidays.