KEPCO is a market-type public enterprise under the Ministry of Trade, Industry and Energy of the Republic of Korea established to supply electricity in Korea, and its head office is located at 55 Jeonjeon-ro, Naju-si, Jeollanam-do. The abbreviated name KEPCO is often used, and although it is a public company, it is listed on KOSPI. Today, we will learn about the Korea Electric Power Corporation customer service phone number and how to make a reservation for ARS and in-person civil service consultation.
If you access the Capco website and select the [Complaint Center] menu, you can check various services related to civil complaints. For the Electrical Customer Service Center, dial 123 without the area code, or from a mobile phone, dial the area code + 123. It is open 24 hours a day and provides electrical consultation and breakdown reports. The ARS number is as follows.
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Report electrical breakdown no. 1
No. 2 bill inquiry and payment – No. 1 billing inquiry / No. 2 reissue of invoice / No. 3 credit card payment / No. 4 dedicated account information
No. 3: Fax issuance of tax invoices and various statements – No. 1: Fax send tax invoice details / No. 2: Fax send bill details / No. 3: Fax send electricity bill payment confirmation / No. 4: Fax send electricity bill table
No. 7 Foreigner consultation
Contact agent number 0
If you make a reservation in advance when visiting KEPCO headquarters, you can receive consultation more quickly and conveniently. For simple suggestions or inconveniences, please use Customer Voice and KEPCO Wish. When writing a reservation request for in-person consultation, please enter the available consultation time and details, and the person in charge will confirm the visit schedule in advance and respond.
Operating hours are from 09:00 to 18:00 on weekdays, and lunch time is from 12:00 to 13:00. Work in charge of a business office may be transferred to the relevant business office or a higher level business office.
KEPCO also provides mobile services tailored to the IT environment, and can be downloaded from the Google Play Store or Apple App Store. Service contents include electricity bill inquiry and payment, bill calculation, mobile bill application, various civil complaint applications and results inquiry, finding nearby business offices, electricity-related information and announcements, etc.