T’way Air is a low-cost airline that flies domestically and to Jeju Island, as well as to various countries such as Japan and Southeast Asia. In this article, we will introduce in detail the customer center phone number, how to connect to a counselor, and baggage regulations that are necessary when using T’way Air.
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T’way Air customer center phone number
T’way Air customer center phone number is 1688-8686. You can use this number to inquire about flight reservations, refunds, cancellations, and changes. Customer center counselor business hours are from 7:00 AM to 7:00 PM every day.
Customer center phone number business hours
1688-8686 Every day from 7:00 AM to 7:00 PM
How to connect to a T’way Air customer center counselor
Here’s how to connect to a counselor after calling T’way Air customer center.
Call 1688-8686
Select the desired service menu according to the ARS instructions
Domestic flight inquiries: Press 1
International flight inquiries: Press 2
Other inquiries: Press 5
T’way Air Online Check-in
T’way Air provides an online check-in service. After entering the information required for check-in, selecting a seat, and completing online check-in, you do not need to go through a separate procedure at the airport counter.
However, if you have luggage, you must check in your luggage at the counter and then proceed to the departure hall.
Domestic flight departure 24 hours to 35 minutes
International flight departure 24 hours to 1 hour
Passengers with restrictions on using the online check-in service: Passengers with infants, passengers who have purchased emergency exit seats in advance, codeshare passengers, passengers with pets, passengers who have applied for wheelchairs in advance, pregnant passengers who are 32 weeks or older
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T’way Air baggage regulations
T’way Air’s free baggage includes free carry-on baggage and free checked baggage.
Check the checked baggage regulations👈
T’way Air Free Carry-on Baggage Regulations
Free carry-on baggage refers to carry-on baggage that can be taken on board. T’way Air’s free carry-on baggage size, weight, and quantity are as follows.
The sum of the three sides (width/length/height) must be within 115cm
Maximum size Width (A) 40cm, Length (B) 20cm, Height (C) 55cm
Allowed quantity General/Smart/Event fare: 1 per person (10kg)
Business fare: 2 per person (10kg each)
Additional carry-on items Electronic devices (laptops, small cameras, mobile phones, tablet PCs)
Bag and outerwear (briefcases, handbags, outerwear, blankets)
Infant items (food for infants to use during the flight, infant Carrying Basket Bassinet, 1-character foldable small stroller)
Service dog (1 guide dog for the blind or a deaf-mute service dog)
Restricted items to be carried on board Sharp, pointed, or long stick-shaped items
Chemicals, toxic substances, explosives, and flammable substances
Aggressive items not normally carried by people, and other items that can be used as weapons Items
T’way Air Free Baggage Check-in Rules
Free baggage check-in refers to baggage that passengers have requested to be checked in by the airline and have been issued a baggage tag when traveling. Below is the T’way Air free baggage check-in rule.
Domestic Event/Smart Fare: 15kg
Regular Fare: 20kg
Business Fare: 30kg
One stroller or infant car seat (infant under 2 years old)
International Routes other than Guam/Saipan, Australia, Singapore, and Ulaanbaatar:
Event Fare: Not provided
Smart Fare: 15kg
Regular Fare: 20kg
Business Fare: 30kg
One stroller or infant car seat (infant under 2 years old)
Size Restrictions: The sum of the three sides (width/length/height) must be within 115cm, maximum size: 40cm width, 20cm length, 55cm height
Restricted items to carry on board: Sharp or pointed objects, knives, golf clubs, scissors, chemicals, toxic substances, explosive and flammable substances, aggressive objects that people do not normally carry, etc.
T’way Air Lost and Found Center How to Find Lost Items
If you lose something while using T’way Air, you can search for it at the Lost and Found Center on the T’way Air website. Items that you forget on board are often found at the destination airport, so it is recommended to search for them based on the destination airport.
Important items such as passports, ID cards, and cash with personal information will be handed over to the airport police or customs.
Frequently Asked Questions
What is the T’way Air customer service center phone number?
The T’way Air customer service center phone number is ☎1688-8686. You can inquire about flight reservations, refunds, cancellations, and changes using this number.
How do I get a refund on T’way Air?
After booking a T’way Air flight, you can get a refund by calling the customer service center or through the website. The refund period varies depending on the payment method, and for more information, please refer to the refund policy for the relevant payment method.
What are the baggage policies for T’way Air?
T’way Air’s free carry-on baggage policies vary depending on size, weight, and quantity, and the free checked baggage policies also differ depending on domestic and international flights. Please refer to the baggage regulations for details.