카카오뱅크 고객센터 전화번호If you want to speak to the Kakao Bank Customer Center from abroad, you can call +82-2-6420-333 to speak with the agent.
Kakao Bank Customer Center provides consultation over the phone and via KakaoTalk.
Inquiries regarding deposits/installment savings, cards, loans, and the Kakao Bank app are available on weekdays from 9:00 am to 7:00 pm, and inquiries on Kakao Bank’s home mortgage loans, foreign exchange business, and deposit loan business are available from 9:00 am to 6:00 pm on weekdays. You can consult with a counselor by phone.
Chatbot counseling and talk counseling with Kakao Bank counselors are available 24 hours a day. It seems that you can use talk counseling and chatbot counseling from evening to early morning.
Address (location): 35th floor, Park One Tower 2, 108 Yeoui-daero, Yeongdeungpo-gu, Seoul, Kakao Bank Customer Center
In the customer center, you can check Kakao Bank ATM usage information, deposit/loan interest rate information, interest rate reduction request rights, Kakao Bank fees, terms and conditions, forms, and product descriptions. You may also receive it.
Kakao Bank Customer Center Homepage
1. My deposit/withdrawal account has become suspended, how can I cancel it?
In the case of long-term unused accounts, a transaction suspension account system is in place to prevent financial fraud. For the method of canceling the Kakao Bank suspended account, you can apply for the cancellation of the transaction suspension by submitting supporting documents to confirm the purpose of the financial transaction at [MY→Transaction suspension account→Management→Remove transaction suspension].
2. What are the conditions for an account to be closed?
– Accounts with a deposit balance of less than 10,000 won and no deposit and withdrawal transactions for more than 1 year – Accounts with a deposit balance of 10,000 won to less than 50,000 won and no deposit and withdrawal transactions for more than 2 years – Deposit balances between 50,000 won and less than 100,000 won, 3 Accounts that have not had deposit/withdrawal transactions for more than one year become suspended accounts. Transactions such as bankbook deposits and withdrawals, credit card payments, and loan agreements are restricted if the account becomes a suspended account.
3. Can I pay Giro and utility bills at an ATM/CD machine?
Currently, Kakao Bank can only process payments by using a common bank ATM machine.
4. Is there a way to withdraw cash without a Kakao Bank check/credit card?
Currently, Kakao Bank’s smart withdrawal service allows withdrawals without a physical card.
Smart Withdrawal Service is a service that allows you to withdraw money without a card by taking a picture of the QR code from [ATM Device – Kakao Bank Smart Withdrawal Menu] in the Kakao Bank app and completing the rest of the transaction. 1) Conditions for using Smart Withdrawal
It is a service that allows one person to apply for one account, and withdrawals are possible at ATMs such as CU convenience stores, Lotte distribution stores (Seven-Eleven, Lotte Mart, Lotte Department Store, Lotte Cinema, etc.) and GS25 convenience stores. 2) Smart withdrawal daily withdrawal limit
You can withdraw up to KRW 500,000 per day, which is added to the daily withdrawal limit of existing automated machines. Also, 50,000 won bills cannot be withdrawn, and only 10,000 won bills can be withdrawn3) How to use Kakao Bank Smart Withdrawal ① Apply for smart withdrawal service in the Kakao Bank app ② Select “Kakao Bank Smart Withdrawal” from an automated machine ③ Automated machine (ATM) Take a picture of the QR code on the screen by clicking the “Take a picture” button in the Kakao Bank ATM Smart Withdrawal menu ④ Enter the withdrawal amount and authenticate ⑤ Click the “App Transaction Complete Button” on the automated device screen to complete the transaction
5. How much is the Kakao Bank deposit/withdrawal/card payment notification service charge?
If you receive notifications by app push or AlimTalk, the usage fee is free. However, if you have subscribed to the SMS text notification service, you will be charged 900 won per month for deposit and withdrawal notifications and 300 won per month for card payment notifications. If you apply for both deposit and withdrawal and card notification service, it is 900 won.
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