Here is the country-specific phone number information for Korean Air customer service centers (service centers) that can be used to connect with a customer service representative overseas. The numbers marked as toll-free are free calls that Korean Air will cover, so please keep this in mind when using the customer service center overseas. Personally, I have used a local SIM card in Europe to call the customer service center of an overseas branch, and it was very convenient because it was a 24-hour toll-free call. However, the operating hours may vary depending on the region/branch.
Korean Air Customer Service Center in Korea: 1588-2001, 02-2656-2001
*When using the Korean Customer Service Center from overseas: +82-2-2656-2001
▲Korean Air Customer Service Center (Service Center) Numbers by European Country
Korean Air Customer Service Center (Service Center) is open 24 hours a day in Korean and English. (Domestic flights are open from 5:00 to 22:00 every day, based on Korean local time) You can receive service in other foreign languages as well as Korean. We provide services in Korean, English, Japanese, Chinese, French, German, Italian, and Spanish. However, German, French, Italian, and Spanish consultations are only available in Europe. Since the languages provided vary by region/branch, please refer to the languages provided by region in the table above. The times for receiving services by language are based on local (foreign) time. – Korean, English: 24 hours a day (5:00-22:00 for domestic flights, Korean local time)
– Japanese: 09:00-19:00 every day (Japanese local time)
– Chinese (Mandarin): 07:00-19:00 every day (Chinese local time)
– Hong Kong (Cantonese): 09:00-13:00, 14:00-18:00 (13:00-14:00 break, excluding weekends/holidays)
– French, German, Italian, Spanish: 08:30-17:30 Monday-Friday (Central European Standard Time)
If it says “free” next to the phone number, it means the caller pays, but depending on the carrier’s rate policy (roaming service) or the hotel’s circumstances, a call fee may be charged or connection may be restricted. It would be a good idea to check the rates of the carrier you are using in advance before making a call. If you are using a local USIM chip, please also check if the rate plan allows outgoing calls.
The most common reasons for using overseas customer service centers are inquiries about baggage or changes to flight schedules. In my case, I used the overseas service center (customer service center) by phone to change my flight ticket, and I was able to receive guidance in Korean on the flight ticket seat status (whether it was full) and how to change it. Although it took a while to connect, there were cases where the waiting time was shorter than at the Korean customer service center. Another way to use the customer service center overseas is through the chat service on the Korean Air website, where you can talk to a counselor 24 hours a day. When there are a lot of customers, the connection may be delayed and the waiting time may be long, so it would be useful to know both the phone and chat services.
To use the chat service, log in with your Korean Air ID, and click Customer Support → Chat Service at the bottom of the website.
More detailed information on the operating hours, contact information, addresses, reservations, and ticketing for each Korean Air branch worldwide can be found on the Korean Air website.
You can search for the contact information for Korean Air branches worldwide on the website. Detailed information is provided on contact information and operating hours for downtown branches (offices, reservation centers) and airport branches (check-in counters, airport offices).