We will inform you of the Naver Pay customer center phone number and operating hours. Naver Pay is one of Korea’s representative online payment services. Through Naver Pay, users can easily pay for various services such as online shopping, food delivery, transportation fare payment, and movie reservations.
Go to chatbot consultation
Go to remote support
Naver Pay is linked to your Naver account, and users can make payments through the Naver Pay app. In addition, Naver Pay provides convenience and benefits to users by offering various events such as point accumulation and discount benefits. Naver Pay is loved by many people in Korea and has become a part of online life.
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1. Customer center phone number
2. Chatbot consultation
3. Email consultation
4. Contact the seller
5. Refund lead time
6. Naver Pay return
7. Report payment theft
Advantages of Naver Pay
1. Customer center phone number
Naver Pay Customer Center ARS phone number information: 1588-3819
Report payment theft
1588-3816
Calls to the customer center are charged.
Go to frequently asked questions
2. Chatbot consultation
For inquiries regarding Naver Pay payment and other usage, please contact customer service.
It takes time to confirm a response when emailing an inquiry, so if you want a quick response, please use chatbot/chat consultation.
Go straight to the button
Chatbot operates 24 hours a day
Chat consultation (weekdays 9:00 – 18:00, lunch time 12:00 – 13:00)
3. Email consultation
For shipping/return/exchange/cancellation/refund inquiries, please contact the seller to receive the fastest and most accurate response.
Go straight to the button
It may take time to receive a response when emailing an inquiry, so if you want a quick response, please use chatbot/chat consultation.
If your content contains profanity, sexual harassment, etc., you may be subject to action in accordance with relevant laws and regulations.
4. Contact the seller
For inquiries regarding delivery/return/exchange/cancellation/refund, please contact the seller and you will receive a quick and accurate response.
1. Please check the seller’s operating hours on the product page.
Operating hours may vary depending on the seller, so please be sure to check the seller’s operating hours before contacting us by phone.
2. Contact seller
If you are unable to contact the seller by phone, please leave an inquiry through ‘Contact Us’.
It may take about a day (1 business day) for a response.
3. How to check the seller’s response
Once the seller’s response is registered, a Naver (TalkTalk) notification will be sent and can be checked at ‘Naver Pay Home > Inquiry/Review’.
5. Refund lead time
If you cancel or return a Naver Pay payment product, the refund method and lead time depending on the payment method are as follows.
※ If a refund is not provided even after the credit or check card refund deadline, please contact the credit card company.
※ Business days refer to days excluding weekends/public holidays.
6. Naver Pay return
In accordance with the ‘E-Commerce Consumer Protection Act’, you can request a return within the return period.
(In principle, return shipping costs are borne by the person who provided the cause.)
If you wish to return an item, please first contact the seller (affiliate store) directly to discuss the reason for return, shipping method, and shipping cost.
[How to submit a return]
1. Naver Pay > Payment History > Click the ‘Return Request’ button for the product you wish to return.
2. Select the reason for return request and enter detailed reason
– If you wish to attach photos, you can attach up to 3 photos.
– Width+length+height = 120cm, if it exceeds the 10kg standard, on-site collection may not be possible.
– When mandatory collection is requested, the seller may charge additional costs.
3. Apply for product return
1) If not sent (automatic collection reservation function) →’Yes, please collect.’ select
※ If automatic collection reservation is not possible, it will be displayed as [Collection request is not possible]. In this case, please negotiate collection directly with the seller.
2) If it has already been sent → ‘No, I will send it directly later.’ select
4. Pay for return shipping (if it is the buyer’s fault)
1) When ordered from Smart Store
– You can pay the return cost by choosing one of the following options: Pay Now (Additional Payment), Deduct Refund, or Remit/Enclose.
– If you pay for return costs using the Pay Now (additional payment) method, you can pay with Naver Pay points/money, credit cards, and mobile phones.
– When paying the return cost using the remittance/enclosure method, please confirm a separate deposit account with the seller, or enclose the return cost to prevent it from being lost in the delivery box (envelope) when returning the product.
2) When ordering from a Naver Pay affiliated store
– Once the product has been returned to the seller. You can check the return cost after the return is approved.
– If there is a return cost charged by the affiliated store, please click [Pay for return shipping fee] and the return cost will be automatically deducted and a refund will be processed.
7. Report payment theft
If you see a Naver Pay purchase/transfer history that was not paid directly, please first check to see if the payment was made by a family member (spouse or child) or an acquaintance.
※ You can check it by managing login and viewing my activity records in My Information > Security Settings.
If the payment was not made by a family member or acquaintance, you can carefully suspect the following types of theft.
1) If your ID/password has been leaked to someone else
2) When an ID is created and used for identity theft
3) When a hacking program is installed and personal information is leaked
2. To report the loss of your mobile phone and cancel your card, you must file an individual report with your telecommunication company and credit card company.
※ It is difficult to process directly on Naver.
If you have any other questions, you can submit an email inquiry through Naver Pay Customer Center > Contact Us or call the Naver Pay Payment Theft Center (1588-3816), which is open 24 hours a day.
To ensure your safe transactions, the Payment Theft Center temporarily suspends payments and remittances using your Naver ID in case of theft/loss, taking protective measures to prevent unexpected theft incidents (damages) from occurring.
However, for inquiries about canceling ID use restrictions/payment impossibility/protection measures, etc., please contact the customer service center.
Advantages of Naver Pay
The main advantages of Naver Pay are as follows.
1. Easy payment: Naver Pay is linked to Naver account, so users can easily make payments through Naver Pay without separate membership registration.
2. Partnerships with various services: Naver Pay partners with various online platforms to provide users with various payment options. You can use Naver Pay for a variety of services, including online shopping, food delivery, transportation fare payments, and movie reservations.
3. Point accumulation and discount benefits: Naver Pay allows you to accumulate points for a certain amount of money, and these points can be used like cash in various services. Additionally, various discount benefits and events are provided for Naver Pay users.
4. Safe and reliable payment system: Naver Pay protects users’ personal and payment information by applying a safe payment system and security technology. Additionally, Naver’s reliability and stability provide users with a sense of confidence.
5. Convenient payment history management: Payment details made through Naver Pay can be checked in the user’s Naver Pay account. It provides convenience by allowing you to conveniently manage and track payment details.
Because of these advantages, Naver Pay is loved by many people in Korea and holds an important position in the online payment market. And lastly, there are cute characters.
I found the Naver Pay customer center phone number and operating hours.