Let’s learn about Gwangju Bank’s customer service phone number and how to use internet banking. Mobile banking and internet banking have become popular, but many people use them over the phone for urgent or important work. However, when you try to use them, there are many cases where the waiting time is long or the menu is difficult to find. Please check the information below in advance and use it conveniently.
Thumbnail Gwangju Bank Customer Center Information
Thumbnail Gwangju Bank Customer Center
index
1. Gwangju Bank Customer Center Information
2. Information on branches outside of Gwangju and Jeonnam
3. Smart finance guide
Gwangju Bank Customer Center Information
1. Telephone number information
Consultation hours: Weekdays 09:00~18:00 (excluding public holidays)
Main number: 1600-4000 / 1588-3388
When using from overseas: 82-62-239-5000
For the visually impaired only: 1644-7766
Senior citizens only: 1661-3633
TM Center: Personal credit loan 1644-0701 / Card loan, cross product sales 1899-9600
KJ Card Help Center: 1577-3650
2. Employee counseling
Chat consultation: Mon~Fri 09:00~18:00 (Closed on Sat/Sun/Public holidays)
Available for personal banking subscribers, consultation may be limited for corporate customers.
Email consultation
It is not a real-time consultation, and there may be some delay if there is a lot of consultation information.
Information on branches outside of Gwangju and Jeonnam
Branch Name Address Phone Number Operating Hours
Gangnam 1st floor, Samik Ravidol Building, 234 Teheran-ro, Gangnam-gu, Seoul (Yeoksam-dong) 02-558-5021 09:00~16:00
Nonhyeon 3rd floor, CK Building, 559 Gangnam-daero, Seocho-gu, Seoul (Jamwon-dong) 02-549-8100
Daechi-dong 2nd floor, Daechi Plaza, 2935 Nambusunhwan-ro, Gangnam-gu, Seoul (Daechi-dong) 02-564-4433
Seocho-dong 3rd floor, Seocho Plaza, 286 Seocho-daero, Seocho-gu, Seoul (Seocho-dong) 02-586-0090
Jayang-dong 3rd floor, Y-Tower, 129 Jayang-ro, Gwangjin-gu, Seoul (Jayang-dong) 02-454-4100
Jamsil 2nd floor, Pineapple Shopping Center, 119 Olympic-ro, Songpa-gu, Seoul (Jamsil-dong) 02-412-4600
Samseong-dong 3rd floor, Shinil Building, 425 Teheran-ro, Gangnam-gu, Seoul (Samseong-dong) 02-557-5300
Yangjae 5th floor, Seohee Building, 2583 Nambusunhwan-ro, Seocho-gu, Seoul (Seocho-dong) 02-578-1188
Magok Branch 2nd floor, 248 Gonghang-daero, Gangseo-gu, Seoul 02-5746-2002
Yeouido, 10th floor, City Plaza Tower, 17 Gukjegeumyung-ro 2-gil, Yeongdeungpo-gu, Seoul (Yeouido) 02-767-3114
Seoul Sales Department 6th floor, Kukje Building, 109 Namdaemun-ro, Jung-gu, Seoul (Dad Building) 02-318-2630
Hwagok-dong 2nd floor, KS Premier Building, Hwagok-ro, Gangseo-gu, Seoul (Hwagok-dong) 02-2065-5400
Cheongnyangni 2nd floor, BYC Building, 7 Wangsan-ro 32-gil, Dongdaemun-gu, Seoul (Yongdu-dong) 02-959-9600
Gil-dong 2nd floor, Heeheon Tower, 1473 Yangjae-daero, Gangdong-gu, Seoul (Gil-dong) 02-474-0100
Bupyeong 3rd floor, Bupyeong-daero Post Office, Bupyeong-gu, Incheon (Bupyeong-dong) 032-503-4700
Guwol-dong 3rd floor, Oasis Building, 497-8 Inha-ro, Namdong-gu, Incheon (Guwol-dong) 032-427-4700
Gwanggyo 2nd floor, Miju Plaza, 304 Gwanggyojungang-ro, Suji-gu, Yongin-si, Gyeonggi-do (Sanghyeon-dong) 031-217-0201
Bundang Financial Center 3rd floor, 324 Hwangsaeul-ro, Bundang-gu, Seongnam-si, Gyeonggi-do (Seohyeon-dong) 031-8017-4600
Metropolitan Financial Center, #1, 12th floor, 81 Yeouinaru-ro, Yeongdeungpo-gu, Seoul (Yeouido-dong) 02-783-0090
Dongtan Room 309, 3rd floor, Woosung KTX Tower, 489 Dongtan-daero, Hwaseong-si, Gyeonggi-do (Osan-dong) 031-376-9811
Smart Finance Guide
1. Telebanking
Service usage hours
Service Category Weekdays / Weekends / Public Holidays
Transfer money to Gwangju Bank 00:20 ~ 23:55
Transfer to another bank 00:20 ~ 23:55
View 24 hours
24 hours to report loss
Consultant connection weekdays 09:00~18:00 (excluding public holidays)
Remittance fee
Category Service Details Fee (per case)
Free ARS Gwangju Bank transfer
Transfer 600 won to another bank
Counselor Gwangju Bank transfer 500 won
Transfer to another bank 1,100 won
Agent connection: “0”
Quick Talk Service: Press 9 and enter the code
Service Content Code
Transfer money to Gwangju Bank 1
Transfer money to another bank 2
Check deposit balance 3
Check deposit/withdrawal transaction details 4
Main business ARS code
Category Service Content Code
Inquiry Deposit balance inquiry 111
Deposit transaction history inquiry 112
Withdrawal transaction details inquiry 113
Check deposit/withdrawal transaction details 114
Check transaction details on specified date 115
Check regular account payment details 116
Cancellation expected inquiry 117
Check deposit/withdrawal transaction details without bankbook 118
View beneficiary certificate valuation amount 119
Our bank’s cashier’s check inquiry 131
Other bank’s cashier’s check inquiry 132
Bank transfer 211
Other bank transfer 212
CMS transfer 213
Tuition Nabu 241
Apartment maintenance fee payment 242
Apartment management fee payment inquiry 243
Integrated local tax payment 244
Integrated local tax payment confirmation 245
Application for reservation transfer from our bank 251
Cancellation of reservation transfer from our bank 252
Application for reservation transfer to another bank 253
Cancellation of reservation transfer to another bank 254
View reservation transfer application details 255
Application for automatic transfer of apartment management fee 261
Change in automatic transfer of apartment management fee 262
Cancellation of automatic transfer of apartment management fee 263
Accident report Cash card, Smart OK card loss report 5111
Cash card, smart OK card loss inquiry 5112
Report loss of Gwangju card, check card, and student ID card 5121
Gwangju card, check card, and student ID card loss inquiry 5122
Report loss of bankbook 5141
Lost bankbook report inquiry 5142
Report loss of seal 5151
Seal loss report views 5152
Report/inquiry on loss of cashier’s check 516
Report loss of OTP and security card 5171
OTP and security card loss report inquiry 5172
Voice phishing agent connection 555
2. Internet banking
Internet banking subscription application
You can visit a nearby Gwangju Bank branch or apply for electronic financial services through smart banking.
If you visit the branch in person, bring your ID card, bankbook, and bankbook transaction seal.
Certificate issuance
To use internet banking, you must obtain a financial certificate or joint certificate.
If you have a certificate issued by another bank, ‘Other Bank.’ After registering a certificate from another institution, you can use Gwangju Bank internet banking.
Use of internet banking service
If you log in with an issued or registered certificate, you can use various services.
3. Smart banking
Target audience: Individual customers and corporate customers (including individual business owners)
Sign up and use the service
– Sign up for electronic financial services through a branch or smart banking.
– Download the “Gwangju Bank Personal Banking” or “Gwangju Bank Corporate Banking” application on your smartphone.
– Obtain a certificate or register a certificate from another company.
– Log in to Smart Banking using the issued/registered certificate and use it.
Above, we learned about the Gwangju Bank customer service center phone number, branch information, and how to use internet banking and ARS. When you try to use it, you may experience inconveniences due to long waiting times or difficulty finding the location of the menu. I hope you can check the contents in advance and use it conveniently.