Many smokers are choosing electronic cigarettes as a healthier and less odorous alternative to tobacco cigarettes. Among them, for those who use IQOS, let’s look at the IQOS after-sales service center phone number, business hours, and policies.
This cigarette, which is smoked by rolling tobacco in a heated tray and steaming it rather than burning it, has fewer side effects and has a similar taste. If you like ICOS cigarettes, find out about the IQOS AS Center phone number, business hours, and cancellation, exchange, and return policies below.
IQOS A/S Center phone number and business hours
IQOS operates a customer service and after-sales service center to resolve customer complaints or device problems. Our customer service center can be reached at 080-000-1905 from 09:00 to 22:00. The A/S center’s business hours are from 09:00 to 18:00 from Monday to Friday and from 09:00 to 13:00 on Saturdays.
IQOS Illuma Prime
Cancellation, Exchange, and Return Policy
Orders placed over the Internet cannot be canceled or changed once delivery has begun. However, if there is a problem with the device after receiving the product, it can be exchanged or returned. If you need to cancel or change your order, you can contact customer service. Products purchased on the IQOS official website cannot be exchanged or returned at offline stores.
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IQOS Customer Center
When you access the IQOS Customer Center website, a screen will appear where you can select your year of birth to confirm your adult status. Select your year of birth and click OK to proceed to the next page.
If the product is defective within the warranty period, it can be exchanged for the same product free of charge. To ensure a smooth exchange process, you must bring the defective product and proof of purchase.
If you do not have proof of purchase, the warranty period starts from 3 months from the date of manufacture. The warranty period for exchanged products will be calculated based on the remaining warranty period of the defective product or 3 months from the date of exchange, whichever is longer.
For simple exchanges or returns, shipping costs are borne by the customer. In the case of partial returns, if the final purchase amount is more than 30,000 won after partial return, a one-way shipping fee of 2,500 won will be charged. If the amount is less than 30,000 won, a round-trip shipping fee of 5,000 won will be charged.
Find an IQOS store
IQOS stores can be found at the link below. After logging in, you must enter your year of birth again, and if you allow your location information, the IQOS store closest to your location will be displayed.
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Find an IQOS store
We learned about the IQOS AS Center phone number, business hours, and exchange and return policies. If you have a problem with your IQOS device or would like to know more about the product policy, you can contact the service center. I hope the above was helpful.