Today, I would like to introduce how to use the Samsung Card Customer Center. If you use a credit or debit card in your name issued through a credit card company, you will often find yourself using the customer center unexpectedly.
Of course, it would be convenient and efficient to use the mobile application, which is part of the customer service provided by the card company, but if you are an elderly person who is not familiar with the smartphone environment or who does not normally use the app, you can inquire about the payment amount this month, change member information, reissue It is convenient to use the customer center to check the details of other inquiries such as loss report, cancellation, etc. 삼성카드 재발급
Today we are going to learn how to use Samsung Card Customer Center. 이베이스매뉴얼
This is an available representative phone number. Depending on the convenience of the customer, it is possible to use the button input method, spoken ars, or digital ars used while looking at the screen. In particular, since the digital ars is linked with the Samsung Card website, it is possible to process business while viewing the corresponding screen.
The important thing before using it is the available time. If you simply want to use ars, you can use it 24 hours a day, but you can connect to an agent during use only from 09:00 to 18:00 on weekdays.
ARS is a paid service, and it is important to note that long calls can cost a lot. (Fixed phone- 39 won per 3 minutes, VAT excluded / Mobile phone- based on telecommunication company)
Report loss and reissuance
Because the real thing is small and there are many people who carry only a single card without cash, there are many people who lose as much as that amount. It is important to stop first to prevent others from using it. This can be done through the app or through the website.
If you use the press ars, you can make a call to the representative number, select an individual member, and enter the shortened number as above. In fact, it is better to use a dedicated number for reporting loss and limit approval rather than a representative number.
The department, also called the Loss Center, is in charge of reporting loss, voice phishing, limit approval, and personal as well as merchant approval (requesting payment cancellation, etc.).
Suspension due to loss, reissuance of the same card, when a lost card is found, or canceling a report of loss, etc., it is more expeditious to contact the relevant department rather than the Samsung Card Customer Center.
In case of reissuing a lost card at the same time as reporting loss, only the card number and expiration date in the card information change and the same card can be issued.
You can choose from anywhere at work or at home, and delivery takes an average of 3-5 business days. In case of reissuance, even if the lost card is recovered, the old card cannot be used, so please be careful about reissuing.
Termination
Even if a debit card is fine, in the case of a credit card, even if it is not used after it is issued, the contracted annual fee and service fee must be paid. That’s why you don’t have to have multiple unused credit cards.
There is no separate number for cancellation, and similarly, cancellation is possible through the representative number of the Samsung Card Customer Center.
If you have multiple cards, you do not need to connect with a counselor, but if you have only one Samsung card, if you cancel your membership, you may be connected to a counselor for guidance.
As a precaution, if you have linked the automatic payment of regular payments such as gas, insurance, telecommunication or apartment management fees to your card number, your payment may be rejected and unpaid on the next payment date upon cancellation. will do
I briefly introduced how to use the Samsung Card Customer Center. Please use the operating hours of the representative phone number and the dedicated center for each task to promptly report loss, reissuance, or cancellation.