When using Lotte Card, inquiries to the Lotte Card Customer Center will inevitably arise.
Inquiries regarding card use or sudden loss may occur.
Please learn more about how to use the Lotte Card Customer Center, Lotte Card Customer Center phone number and business hours, and receive assistance while using Lotte Card.
Lotte Card Customer Center
Lotte Card Customer Center Phone Number
When using Lotte Card, you may need to contact customer service at home or abroad.
Therefore, it is recommended that you know both numbers when using domestically and internationally.
Lotte Card Customer Center
Lotte Card Customer Center
Lotte Card Customer Center
1. Use the domestic Lotte Card customer center
You can use Lotte Card’s main phone number, ARS.
Phone number: 1588-1000
(Digital ARS press 1 times / Push ARS press 2 times / Verbal ARS press 3 times)
You can report loss and cancel the report 24 hours a day, and you can also report damage from voice phishing (open all year round).
You can connect with a counselor on weekdays from 9 a.m. to 6 p.m.
Lotte Card Customer Center
Instructions for using callback consultation (operates during weekday business hours)
If there is a delay in connecting to a counselor, leave your contact information and the counselor will contact you again.
Just call the main number at 1588-8100, select consultation connection, and enter the number to be contacted.
(If there are many callback consultation requests, the ARS service menu may change.)
Lotte Card Customer Center
Lotte Card Customer Center
Lotte Card Customer Center
To access Financial Services ARS, call 1588-8200 or 1577-8200.
To use ARS for loss/limit approval, call 1588-8300.
You can quickly apply for a card by calling 1577-8700.
For car/credit loan inquiries, please call 1899-7112.
For consultation for the visually impaired, please call 1522-2452.
Domestically, the ARS usage fee is the same at 39 won per 3 minutes for local/long distance landline calls, and for mobile phones, it is based on the applicable mobile carrier usage fee.
Lotte Card Customer Center
Lotte Card Customer Center
Lotte Card Customer Center
2. Use the overseas Lotte Card customer center
For customer service when using overseas, please call 82-2-1588-8100.
Loss reporting and approval can be made by calling 82-2-1588-8300 or 82-2-2280-2400.
Lotte Card Customer Center
Lotte Card Customer Center
Lotte Card Customer Center
Lotte Card Customer Center Hours of Operation
The Lotte Card Customer Center is open 24 hours a day for loss reports and voice phishing-related tasks.
However, we are not available 24 hours a day for all inquiries.
Generally, for inquiries that need to be handled by contacting a representative, we are open from 9:00 am to 6:00 pm on weekdays and closed on weekends and public holidays.
Lotte Card Customer Center
Lotte Card Customer Center
Lotte Card Customer Center
Precautions when using Lotte Card Customer Center
We would like to learn about precautions when using the Lotte Card Customer Center.
You must provide accurate and detailed information regarding the questions you wish to ask.
You must accurately know your card number, payment date, usage history, etc. before asking questions so that the agent can give you an accurate answer.
If there are any required documents or documents related to the problem, it is a good idea to prepare them in advance.
The consultation process can proceed more efficiently if you prepare your ID card and loss report form in advance to process the lost card.
No matter what problem you encounter, you must be respectful and polite when speaking with the agent.
Lotte Card Customer Center
Lotte Card Customer Center
Lotte Card Customer Center
How to conveniently use Lotte Card Customer Center
1) Frequently Asked Questions (FAQ)
Check out our Frequently Asked Questions (FAQs).
You can find exactly the information you are looking for by referring to the FAQ, which contains frequently asked questions and handling methods from customers.
Please check the FAQ on the Lotte Card website.
Lotte Card Customer Center
2) E-MAIL inquiry
Please contact us by email.
You can receive a quick and accurate response by writing and sending your inquiry directly to the Lotte Card Customer Center email.
Please fill in the details and attach the required documents.
Lotte Card Customer Center
Lotte Card Customer Center
Lotte Card Customer Center
3) Direct visit to Lotte Card Customer Center
Please visit Lotte Card Customer Center in person.
Please visit Lotte Card customer centers located in Seoul and Busan, prepare the necessary documents, and inquire directly.
The customer center address is as follows:
Lotte Card Seoul Customer Center: 20th floor, NH Nonghyup Life Insurance Building, 81 Tongil-ro, Seodaemun-gu, Seoul
Lotte Card Busan Customer Center: 6th floor, Gukje Shinmun Building, 1217 Jungang-daero, Yeonje-gu, Busan
Lotte Card Customer Center
Lotte Card Customer Center
Lotte Card Customer Center
4) Filing complaints
You can file an electronic complaint on the Lotte Card website.
As a member or non-member, you can file an electronic complaint, leave comments or inquiries, and receive consultation.
Lotte Card Customer Center
Organizing
Various problems and inconveniences may occur while using Lotte Card.